Before the connection
you should reduce your screen resolution.
This is how: Start- Settings - Control Panel - Display - Settings and
reduce the setting to a low level like 800 x 600.
Establishing a remote connection
is easy:
1) Download this file
2) Run the installation file
3) Open the program
4) Click on the 'Host' tab
5) Highlight and copy the encryption key.
6) Provide the key to the Wizard, by phone or email
cwizard@roadrunner.com
7)Approve the Wizard connetion.
8)Approve Wizard control. That's it your solution is
minutes away!
System Requirements for the
connection
- Windows 98 or later
- Pentium 500MHz +
- 128 MB RAM or greater
- 2 MB hard drive space
- Broadband Internet Connection: DSL, cable, or T1
Payments
A full or half payment must be made prior to the remote connection.
Determination of the payment amount
should be made in consultation with the wizard by phone or email.
Charges are made by the job, not by the hour. This is because the
wizard's automation makes his work much faster that other technicians.
The wizard may provide and install malicious software removal software;
but will not remain connected while this software
runs diagnostic scans. These scans may take from minutes to hours and
there is nothing productive that can be
done during these scans.
Convenience and Economy
The wizard is never delayed by traffic and charges no transportation
fees. Service can begin immediately if the
wizard is available, or by appointment. You can receive wizard services
in your pajamas, and the wizard can provide
services in pajamas. Wizard services tend to run about one third of a
Geek Squad on site visit.
Refunds
Some problems may require a number of steps to resolve them. If
fortuitously the problem is resolved by an early step
and other steps are not required, the wizard may provide a partial
refund of charges.
